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Our Member Service Guarantee

You won’t hear this from anyone else.

We’re so committed to providing our members with exceptional service, we guarantee it. That’s right. If you receive less than our best, we’ll pay you for your trouble. This is a highly unusual offer to make, but we want you to be completely satisfied with your member experience with us.

On The Grid Financial

Our Member Service Guarantee:


If we make a mistake on any transaction, we’ll correct the error and credit your account $10.00.


If you have questions or problems with any On The Grid Financial account, give us a call. If we can’t answer your question immediately, we’ll get back with you within 24 hours with a status update or credit your account $10.00.


We don’t want to let you down on our promise. If we fail to deliver any product or service as promised, we’ll credit your account $5.00.


We promise to acknowledge a member’s presence or phone call within three minutes.


If you feel any of our employees have been less than courteous, please notify a manager or supervisor so we may address the situation.