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You’re an expert in the electrical utility industry. We’re here to provide you with exceptional financial products and services. So when you have questions on things like which accounts are best for you, ways to refinance current loans, or tips on how to create a personal budget, we’re Right Down The Line for you. Give us a call or send us an email. We are available Monday, Tuesday, Thursday and Friday from 8:00AM to 4:30PM and Wednesday from 10:00AM to 4:30PM Eastern Time.

On The Grid Financial

Member Services
Phone: 1.800.360.6362 or 770-396-9005
Fax: 1-877-205-8923 or 770-396-0777

General Email
If you have a general question or concern, feel free to contact a Financial Services Associate at: It’s important that you do not include personal or account information in general emails. If you have specific questions about your account, use our secure Email system inside Online Banking.

Access Your Accounts by Phone
Audio Response: 1-800-321-4180

Mailing Address (also use for FedEx, UPS or other overnight delivery)
On The Grid Financial
5901A Peachtree Dunwoody Road, Ste 275
Atlanta, GA 30328